Landlord fees
We offer 3 service levels to suit your needs. See the table below to find out more about the property management services we offer or click the link to download our full schedule of fees.
| Service | Level 1: Tenant Find £600 | Level 2: Rent Collection 12% of rent | Level 3: Fully Managed 15% of rent |
|---|---|---|---|
| Agree the rental value | ✓ | ✓ | ✓ |
| Provide guidance on compliance with statutory provisions and letting consents | ✓ | ✓ | ✓ |
| Advise on refurbishment requirements | ✓ | ✓ | ✓ |
| Erect board outside property in accordance with Town and Country Planning Act 1990 (where possible) | ✓ | ✓ | ✓ |
| Market the property advertise on relevant portals | ✓ | ✓ | ✓ |
| Carry out accompanied viewings (as appropriate) | ✓ | ✓ | ✓ |
| Register and find tenants | ✓ | ✓ | ✓ |
| Advise on non-resident tax status and HMRC (if relevant) | ✓ | ✓ | ✓ |
| Collect and remit initial months’ rent | ✓ | ✓ | ✓ |
| Provide tenants with method of payment | ✓ | ✓ | ✓ |
| Deduct any pre-tenancy invoices | ✓ | ✓ | ✓ |
| Advise all relevant utility providers of any changes | ✓ | ✓ | ✓ |
| Agree collection of any shortfall and payment method | ✓ | ✓ | ✓ |
| Make any HMRC deduction and provide tenant with the NRL8 (if relevant) | ✓ | ✓ | |
| Demand, collect and remit the monthly rent | ✓ | ✓ | |
| Arrange payments for statutory requirements | ✓ | ✓ | |
| Pursue non-payment of rent and provide advise on rent arrears actions | ✓ | ✓ | |
| Hold keys throughout the tenancy terms | ✓ | ✓ | |
| Undertake two routine visits per annum and notify the outcome to the landlord | ✓ | ||
| Arrange routine repairs and instruct approved contractors (providing three quotes) | ✓ | ||
| Security deposit dilapidation negotiations | ✓ | ||
| Manage all property and tenant related matters | ✓ |
Alec Callaghan
13:24 07 Nov 25
Lines and James were very understanding and helpful when looking for a property to rent. Since renting with them, the communication has been excellent, and all maintenance issues have been dealt with promptly. I would definitely recommend them.
Stuart T
11:05 02 Sep 25
We were tenants in a rental property which was managed by Lines and James for almost 3 years. Throughout the whole rental process from beginning to end, we found Lines and James to be professional, helpful and efficient.
When issues did arise we contacted Louise Remnant who would always quickly and effectively resolve them.
Thanks to everyone at Lines & James.
When issues did arise we contacted Louise Remnant who would always quickly and effectively resolve them.
Thanks to everyone at Lines & James.
Lindsay E
09:34 20 Aug 25
Why would you go anywhere else? 30+ years as a landlord with L&J. Great owners and team. Always professional and friendly. You get a great "no worries" service. 5 stars from me !
TONY ONEILL
15:50 05 Nov 24
I used Lines and James to manage my rented property for 12 years. They went above and beyond on many occasions for what could be reasonably expected of them.
I then asked them to sell the same property which they did while i was out of the country.
I can highly recommend them for both services.
I then asked them to sell the same property which they did while i was out of the country.
I can highly recommend them for both services.
Jill Hatton
14:09 07 Feb 23
A superb team who are very professional and super efficient, where nothing is too much trouble. Any issues or queries are dealt with immediately, with you being kept informed along the way. Being new to the area, their wealth of knowledge has been immeasurable to myself and my family. We have settled in very well, many thanks, ladies. I would most definitely recommend Lines and James.
Sue Howes
21:24 20 Dec 22
I have dealt with Lines and James as a novice landlady, and finally selling my property through them. The amazing staff have guided me through the problems along the way, and I can't praise all the staff enough in all aspects. Always there with good knowledge and advice when I needed it. Ladies, thank you so much for all your help over the years. I very much appreciate it.
Jeremy Smith
21:32 16 Nov 22
Lines and James have let two properties for us over the last 8 years and have always provided excellent service, being friendly, efficient and a pleasure to deal with. We would have no hesitation in recommending Lines and James to both landlords and tenants.
Daniel
00:16 15 Sep 22
The wonderful ladies over at Lines and James have been nothing but brilliant from the start. They have always gone above and beyond to suit my needs and offer the best experience I as a tenant could receive. After some unfortunate news with another agency I was left at square one and that's when I was made aware of a listing that I was interested in. From my first viewing I was impressed with the accomodation and was keen to move into this apartment. This also being the first time I have ever moved into my own place. Upon being offered the place, everything was smooth sailing from there. And upon my first viewing of my new place my socks were blown off. The entire apartment had be professionally renovated and now looks the bees knees.
Now almost 2 months into the tenancy there have been a couple hick-ups but a simple call to lines and James and the wonderful girls are on the case.
They were able to get a plumber to me in 9 minutes and that was the most impressive feat I've experienced this year.
The previous agency I had delt with before lines and James were very unprofessional and had me in a bidding war with others to try and secure properties despite a solid listing price.
Now settling down more and more every day I know that lines and James are a trust worthy company who have been fantastic from start until now and hopefully far into my tenancy. I am greatly appreciative of all they have done to make me feel welcome and knowledgeable in the world of letting.
Now almost 2 months into the tenancy there have been a couple hick-ups but a simple call to lines and James and the wonderful girls are on the case.
They were able to get a plumber to me in 9 minutes and that was the most impressive feat I've experienced this year.
The previous agency I had delt with before lines and James were very unprofessional and had me in a bidding war with others to try and secure properties despite a solid listing price.
Now settling down more and more every day I know that lines and James are a trust worthy company who have been fantastic from start until now and hopefully far into my tenancy. I am greatly appreciative of all they have done to make me feel welcome and knowledgeable in the world of letting.
Samir Abid
12:58 08 Mar 21
Highly recommended. Lines & James have looked after my rental property for nearly two decades. Nothing is too much trouble. They always find great tenants. Have a good network of trusted contractors to get issues resolved quickly. As a family run business they take extra special care - a personal touch that you simply don't get elsewhere. The definition of good customer service.
