We are members of The Property Ombudsman allowing both landlords and tenants a free, impartial and independent redress should this be required. We are also long standing members of Propertymark, ensuring every aspect of our business follows their strict code of conduct and staff are trained to the highest standards. Alongside our Propertrymark membership we are part of their Client Money Protection Scheme. Propertymark’s accounting rules can be viewed on the following link: https://www.propertymark.co.uk/professional-standards/rules.html#obligations
Every landlord and property is different so we will create a tailor made service for you. With our experience we can help you establish the level of service that best suits you and your property.
Below are our 3 suggested levels of service, you can choose from these or agree your own to suit.
| Service | Level 1 Tenant Find | Level 2 Rent Collection | Level 3 Fully Managed Service |
|---|---|---|---|
| Agree the rental value | ✓ | ✓ | ✓ |
| Provide guidance on compliance with statutory provisions and letting consents | ✓ | ✓ | ✓ |
| Advise on refurbishment requirements | ✓ | ✓ | ✓ |
| Erect board outside property in accordance with Town and Country Planning Act 1990 (where possible) | ✓ | ✓ | ✓ |
| Market the property advertise on relevant portals | ✓ | ✓ | ✓ |
| Carry out accompanied viewings (as appropriate) | ✓ | ✓ | ✓ |
| Register and find tenants | ✓ | ✓ | ✓ |
| Advise on non-resident tax status and HMRC (if relevant) | ✓ | ✓ | ✓ |
| Collect and remit initial months’ rent | ✓ | ✓ | ✓ |
| Provide tenants with method of payment | ✓ | ✓ | ✓ |
| Deduct any pre-tenancy invoices | ✓ | ✓ | ✓ |
| Advise all relevant utility providers of any changes | ✓ | ✓ | ✓ |
| Agree collection of any shortfall and payment method | ✓ | ✓ | ✓ |
| Make any HMRC deduction and provide tenant with the NRL8 (if relevant) | ✓ | ✓ | |
| Demand, collect and remit the monthly rent | ✓ | ✓ | |
| Arrange payments for statutory requirements | ✓ | ✓ | |
| Pursue non-payment of rent and provide advise on rent arrears actions | ✓ | ✓ | |
| Hold keys throughout the tenancy terms | ✓ | ✓ | |
| Undertake two routine visits per annum and notify the outcome to the landlord | ✓ | ||
| Arrange routine repairs and instruct approved contractors (providing three quotes) | ✓ | ||
| Security deposit dilapidation negotiations | ✓ | ||
| Manage all property and tenant related matters | ✓ |
Additional Services
- Rent & Legal Protection – for peace of mind and added security
- Buildings and Contents insurance – specially designed for the rental market
Contact us HERE for more information or just call the branch for a chat on 01403 210088
All the downloads below are introductory information guides provided by the Lettings Centre.
- Lettings and Electric Safety Requirements
- Tax for Overseas Landlords
- Lettings and Tax
- Gas Safety Regulations
- Furniture and Furnishing Regulations
- Tenancy Deposit Protection Scheme
- Landlord Repairing Obligations
TERMS OF BUSINESS
Management Acceptance
